Privacy Policy
Applicable to ZynData.VN, ZynHost.Net, VNShield.Net and related services
Last updated: May 23, 2026
1. Introduction
This Privacy Policy describes how ZynData.VN and its affiliated brands and services, including but not limited to ZynHost.Net and VNShield.Net, collect, use, store, protect, and process customer information when customers use our services.
Services may include:
- Game Hosting
- VPS/Cloud Server
- Dedicated Server
- Colocation or server infrastructure services
- Anti-DDoS, firewall, proxy, tunnel, and network protection
- System administration and technical support services
- Websites, billing portals, ticket support, and related platforms
By accessing our website, registering an account, placing an order, or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1. Account Information
When you register for or use our services, we may collect:
- Full name
- Email address
- Phone number
- Username
- Encrypted password
- Contact address or billing information
- Business information, if you register on behalf of an organization
2.2. Payment Information
To process orders, renew services, or handle refunds, we may store or process:
- Transaction ID
- Payment method
- Payment history
- Invoice status
- Transfer description or payment reconciliation information
We do not intentionally store sensitive information such as banking passwords, OTP codes, full payment card information, or payment authentication data beyond what is necessary. The information we collect is limited to bank transfer descriptions, transaction IDs, payment methods, bank account holder names, and bank account numbers.
2.3. Technical Information
When you access our website or use our services, the system will record:
- IP address
- Browser User-Agent
- Access time
- Login logs
- Activity logs in the management portal
- Service status
- Bandwidth and network traffic data
- Operating system, server configuration, or service information
- System logs used for operations, security, and incident handling
2.4. Technical Support Content
When you send a ticket, email, message, or support request, we may store:
- Communication content
- Screenshots and attachments
- Error information
- Configuration information provided by you
- Support handling history
2.5. Customer-Generated Service Data
Depending on the service type, customers may store data on servers, VPS instances, game servers, or infrastructure rented from us. Examples include:
- Server files, including Game Hosting servers, virtual private servers (VPS), physical servers (Dedicated Server), and web servers (Web Hosting)
- Databases
- Source code
- Websites
- Plugins, mods, and server configuration
- Player data
- Customer application or private service data
Customers are responsible for the content, legality, and backup of data they create or store on the services.
3. Purposes for Using Information
We use collected information for the following purposes:
- Creating and managing customer accounts
- Providing, operating, and maintaining services
- Processing orders, payments, invoices, and renewals
- Verifying identity or account ownership when necessary
- Providing technical support and handling incidents
- Monitoring performance, bandwidth, resources, and service status
- Detecting and preventing fraud, spam, abuse, network attacks, or Terms of Service violations
- Protecting systems, customers, and network infrastructure
- Improving service quality, interfaces, and user experience
- Sending service-related notices about maintenance, incidents, invoices, or policy changes
- Complying with legal requirements or valid requests from competent authorities
4. Sharing Information with Third Parties
We do not sell customers' personal information.
However, in certain necessary cases, information may be shared with:
- Payment providers
- Data center, upstream, transit, anti-DDoS, or network infrastructure providers
- Providers of billing, ticketing, monitoring, or service management software
- Authorized technical partners supporting operations
- Competent state authorities when there is a valid legal request
Sharing is performed only within the scope necessary to provide services, protect systems, handle incidents, prevent abuse, or comply with legal obligations.
5. Information Security
We apply reasonable technical and organizational measures to protect customer information, including:
- Password encryption
- Internal access restrictions
- Monitoring logins and abnormal behavior
- Using firewalls, anti-DDoS systems, and network protection measures
- Backing up data within the scope of the applicable service policy
- Updating systems and patching security vulnerabilities when necessary
- Controlling access to administration systems
However, no system can guarantee absolute 100% security. Customers should also protect their own accounts by using strong passwords, enabling two-factor authentication where available, not sharing login information, and proactively backing up important data.
6. Data Retention
We retain personal information and related data for as long as necessary to:
- Provide services
- Manage accounts
- Process invoices, disputes, or support requests
- Protect systems from fraud, abuse, or attacks
- Comply with legal, accounting, or internal recordkeeping obligations
After a customer stops using the services, some data may continue to be retained for a reasonable period for reconciliation, security, complaint resolution, or legal compliance.
7. Data on Customer Servers
For services such as VPS, cloud servers, dedicated servers, game hosting, or similar infrastructure services, customers have the right to manage the content on their own services.
We do not actively inspect, edit, or use customers' private data, except in the following cases:
- The customer requests technical support
- An incident affecting the system must be handled
- There are signs of a Terms of Service violation
- There is behavior affecting infrastructure, networks, other customers, or third parties
- There is a valid request from competent authorities
Customers are responsible for backing up their own data, unless the service explicitly includes backup functionality.
8. System Logs and Network Monitoring
To ensure service safety and stability, we may record and analyze logs related to:
- Account logins
- Management portal access
- Network traffic
- Security events
- DDoS attacks or abnormal behavior
- Abuse reports
- Resource usage status
These logs are used to protect systems, handle incidents, investigate violations, and improve service quality.
9. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Maintain login sessions
- Remember user preferences
- Protect accounts
- Analyze traffic
- Improve website user experience
You may disable cookies in your browser, but some website or service management features may not function correctly.
10. Customer Rights
Depending on applicable law and the technical capabilities of our systems, customers may request to:
- View stored personal information
- Update or correct account information
- Delete an account or personal data
- Export data within a reasonable scope
- Withdraw consent for certain optional forms of data processing
- Submit complaints about personal data processing
Some requests may be rejected or delayed if the information must be retained for payment, dispute, security, fraud prevention, or legal compliance purposes.
11. Customer Account Security
Customers are responsible for:
- Protecting login information
- Using strong passwords
- Not sharing accounts with unauthorized persons
- Notifying us immediately if unauthorized account access is suspected
- Carefully checking support requests, emails, and login links to avoid phishing
We are not responsible for losses arising from customers exposing login information, using weak passwords, or sharing access rights with third parties.
12. Services for Minors
Some services, such as game hosting, may be used by students or younger users. If a user is not old enough to be legally responsible under applicable law, registration and service use must have the consent or supervision of a parent, guardian, or legal representative.
We reserve the right to refuse, suspend, or terminate services if we detect inappropriate use, payment fraud, or violations of legal regulations.
13. Security Incidents
If a security incident occurs that may affect customer information, we will take reasonable measures to:
- Verify and contain the incident
- Minimize damage
- Fix related vulnerabilities or causes
- Notify affected customers when necessary
- Coordinate with relevant parties or competent authorities where appropriate
14. Links to Third-Party Websites
Our website or services may contain links to websites, payment gateways, support platforms, or services operated by third parties.
This Privacy Policy does not apply to websites or services operated by third parties. Customers should read those parties' own policies before providing information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in services, laws, or operational requirements.
The new version will be posted on the official ZynData.VN website or related service websites. Continued use of the services after the policy is updated means that you agree to the changed content.
16. Contact Information
If you have questions, requests, or complaints related to this Privacy Policy, please contact:
- Entity
- ZynData.VN
- Website
- https://zyndata.vn
- Sub-services
- https://zynhost.net, https://vnshield.net
- Legal/abuse department
- abuse@zyndata.vn
- Address
- No. 154, Alley 71, Nguyen Thai Hoc Street, Group 6, Quarter 4B, Trang Dai Ward, Dong Nai City, Vietnam
Zyn Data Technology Solutions Co., Ltd - Registered company number 3604019577 in Vietnam